Globe Business and Call Center Studio introduce GO Cloud Contact Center to bring AI-powered customer support to Philippine SMEs
Globe Business has launched the Globe Omnichannel Cloud Contact Center (GOCCC) in partnership with Call Center Studio. The platform was unveiled as part of Globe’s first-quarter Blueprint media briefing, reinforcing the company’s focus on dependable, enterprise-grade connectivity that businesses can build on with confidence. GOCCC is engineered to make AI-powered, omnichannel customer engagement accessible to the local market, offering a cloud-native solution that bridges traditional operations and modern digital demands. The introduction of GOCCC specifically addresses the evolving needs of Philippine organizations, ranging from burgeoning small and medium businesses to established leaders in the IT-BPM, financial services, healthcare, and retail sectors. While many enterprises rely on outdated on-premise systems that are often expensive to maintain and difficult to scale, GOCCC offers an agile alternative. By removing barriers posed by heavy infrastructure, the platform allows ...